1) What forms of payment are accepted?
FloraGreen accepts Online payment using Credit Cards -VISA, MasterCard
American Express, Discover/Novus, Diners Club, JCB. Your monthly payment will reflect payment made to 2CO.com. Offline Payment can also be made by Draft, Check or Money Order and mailed to our address with the order form.

2) How do I shop on your site?
During the order process, you will be require to register and create you own personal password. To find the items you want to order, you can use any one of our search functions or click the categories viz. flowers, vegetables, etc. You can also search for specific items or categories. When you find an item you'd like to order, click on the buy now button. This will add the item into your shopping basket. When you are finished with shopping you may click Checkout. You can access your Shopping Cart at any time by clicking on View Cart. If you are a new customer with FloraGreen and have never ordered on our web site, you will be asked to complete your registration and then lead you to Checkout. Before you confirm your order, you have a choice of revising your order and making additions or deletions. Once you have verified your order, enter your credit card type, name on card, card number and expiration date. Then click the button Complete Order Now only once. If the credit card information is correct, you order would be processed. You'll receive an e-mail confirmation that your order was placed within 24 hours.

3) What do you charge for shipping and handling?
Our shipping and handling charges vary to each country. We send seeds only by a quality express courier servive provider to ensure timely delivery to our customers. We provide a phytosanitary declaration from our company with each order. However at times, seeds are still confiscated by custom officials. Please check with your officials if the seeds you are buying are legally entitled to enter the country. FloraGreen will not be responsible for such losses.

4) When will my order be sent?
Orders are shipped within 48 hours of order confirmation subject to availability of merchandise. In case of non-availability, you would be notified of a choice for substitution.

5) Is it safe to use credit card on this site?
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit /debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. 2Checkout.com provides our SSL security, the market leader for online sales serving over 300,000 tangible and digital products and services all over the world. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. If you have any questions about the security at our web-site, you can Contact us.

7) How can I search for products?
You may use the drop down menu from search a product or type in a product name in search click the go button.

8) What about sales taxes?
We do not charge any sales tax anywhere in the world.

9) What are gift certificates?
You can gift your avid gardener friends or relatives a priceless gift, our Gift Certificates starting at US $ 25.00 which they would love. They can then purchase any items they wish for that amount. Amount includes shipping costs.

10) How to Subscribe to FloraGreen Email Newsletter ?
To subscribe to our e-mail newsletter, enter your e-mail address in the box which says Free Email Newsletter and hit Submit.

11) What guarantee do you offer ?
FloraGreen takes utmost care to deliver only the best quality products to its valued customers. However, if you are for some reason not completely satisfied with our merchandise, simply return the product within 30 days after the date of the invoice for a 'refund' or a 'credit note' to be used against further purchases. All shipping charges incurred for returning merchandise to FloraGreen is the sole responsibility of the customer. If you have paid with credit card or check, a return fee of 3% is deductable. Postage charges incurred in the refund will be borne by customer. Please send us first an e mail explaining the return, so that it helps us to better understand our customers needs and assists in the development of better products. We offer a guarantee, so shop with confidence.